HP Printer Error Code 04358A98

03/24/2025 Technical Support

HP Printer Showing Error Code 04358A98

HP Printer Error Code 04358A98

Printer Test Page – In a nutshell, an error code is a string of numbers or characters that is shown on the screen of the device or system if there is a malfunction or other kind of issue. Error codes are intended to convey information about the nature of the problem, which may then be utilized to assist in troubleshooting and finding a solution to the issue. If you have a blue screen displaying the error number 04358A98 on your HP printer, you may fix the issue by following the steps outlined in this article.

Force Your Device to Restart

Resetting your printer is often all that is required to fix errors of this kind. You should therefore follow the procedures below to reset the Printer and check to see whether this addresses the problem.

  1. Make sure your printer is turned off. – Remove any power cables and unplug any devices.
  2. Wait anywhere from half an hour to an hour and a half for the engine to cool down. After the device has cooled down, everything has to be reconnected, and then you need to restart the Printer.
  3. If you are still encountering the issue, go on to the next possible solution.

Use the Printer Troubleshooter to diagnose the problem

The troubleshooter for printers that is integrated into Windows can diagnose and repair the majority of printing problems. Therefore, in order to run the printer troubleshooter, please follow the procedures below:

  1. To launch Settings, press the Windows key and the letter I together.
  2. Navigate to the Update & Security menu.
  3. Navigate to the Troubleshoot option in the left pane.
  4. In the right pane, choose the Additional troubleshooters menu option.
  5. From the drop-down menu, choose Printer, and then choose the option to “Run the Troubleshooter.”

Ensure that there are no paper jams

It’s possible that the operation of the Printer will suffer if the paper is jammed in the paper tray, which might also result in the appearance of error code 04358A98. To verify this, please complete the procedures that are listed below:

  1. Make sure the Printer is turned off.
  2. Slide the door open on the Printer, and then remove the print head from the Printer in a cautious manner.
  3. Determine whether or not there is a jam in the paper, and check to see that it is properly aligned.
  4. Replace the Print head, then turn the Printer back on.

Eliminate the Backlog in the Printing Queue

If you still receive HP printer issues, remove the print queue. In order to do this, please follow the procedures that are listed below:

  1. Navigate to the Windows Settings menu and then choose Devices from the menu that appears.
  2. Choose the Printer & Scanner option from the list of available options on the left side.
  3. In the right pane, choose HP printers and click on it. Choose the option that says Open Queue.
  4. Give the document in the queue a right-click, and then choose the Cancel button from the context menu. Do that for all papers.

Reinstall the Software for the Printer

An out-of-date printer driver is another factor that could result in an error message being shown on the screen. If the problem still persists, try upgrading the printer driver and see if that helps. To do this, proceed as described in the following steps:

  1. To launch the Run dialog box, press the Windows key plus R.
    In order to launch the Device Manager, you need to type devmgmt.msc into the command box and then hit the Enter key.
  2. Click the right mouse button on the printer model number after expanding the Print queues section. Choose the option to update the driver software.
  3. In the next box, choose the option that allows you to Search for drivers automatically. To finish the procedure, be sure to follow the directions that appear on the screen.

After the procedure has been finished, you should restart the computer and check to see whether the problem still exists.

Make sure the Print Head is clean

Your next option is to attempt cleaning the print head, if that doesn’t work. Errors of the bluescreen kind may occur if the print head is obstructed in any way.

  1. To access the Control panel, first launch Run Utility, then enter control into the dialog box that appears, and then hit the Enter key.
  2. From the list of options, choose the Hardware and Sound selection.
  3. Navigate to Devices and Printers, right-click on your HP printer, and then choose Printer properties from the menu that appears.
  4. Navigate to the Maintenance menu and pick the option to Clean Heads. After that, choose the OK button. To finish the procedure, be sure to follow the directions that appear on the screen.

Examine the cartridges

When you come into a problem with your printer, check the ink cartridge as well. To do this, proceed as described in the following steps:

  1. To begin, take the cartridge out of the Printer while using extreme caution. Check to see whether there is sufficient ink contained inside the cartridge. Also, examine to see if there is any damage to the physical structure. If required, replace the printer’s ink cartridges.
  2. If you want to avoid additional issues, it is highly recommended that you get the original ink cartridge from the same manufacturer.
  3. Please be patient. After that, reaffix the cartridge to its original location.

Get in touch with the support staff

If following the methods outlined above does not assist fix HP printer issues, you should get in touch with the HP Support Team. You should explain your predicament there and then follow the advice given by the specialists.